Returns & Exchanges
At Flora & Fauna, we want you to love your natural beauty routine. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unopened and gently used products.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all lids are securely tightened to prevent leaks during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our botanical team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing